Shipping policy

1. Shipping Charges
Domestic (India): Free Shipping on all orders.
International: Charges are calculated at checkout based on destination and package weight.

2. Processing Time
All orders are processed within 2–4 business days.
Orders placed on weekends or holidays will be processed on the next business day.

3. Delivery Time

Domestic Delivery (Within India)
Standard delivery takes 3–7 business days after dispatch, depending on your location.

International Delivery
Delivery timelines vary by country and customs clearance.
Typically delivered within 7–21 business days after dispatch.

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Estimated delivery time: 7–21 business days, depending on destination country and courier availability.
  • Please note: Delivery delays can occasionally occur due to customs processing or unforeseen logistics issues.

Please make sure your shipping address is:

  • Complete
  • Correct
  • Supported by a reachable phone number

We are not responsible for lost packages due to incorrect or incomplete addresses.

4. Countries We Ship To
We currently ship to most countries in North America, Europe, Asia, Australia, and the Middle East.
If shipping to your country is unavailable at checkout, contact us and we’ll try to arrange a manual shipment.

5. Cash on Delivery (COD)
COD is available only for domestic orders that qualify.
Kindly keep the exact amount ready at the time of delivery.

6. Order Tracking
Once your order is shipped, you will receive a tracking link via Email/SMS.
You can track your order at any time using the shared link.

7. Lost, Stolen, or Damaged Packages
Once orders are handed over to the courier, they are no longer in our control.
We are not responsible for packages marked as delivered by the courier.

If your package is lost or arrives damaged, contact us at [your email] within 48 hours of delivery with photos and order details. We’ll help you raise a claim with the carrier.

8. Shipping Issues & Support
If your package arrives damaged, please share clear photo/video proof with us.
Email: contact@ghostlymothsstudios.com
Our team will assist you with a replacement or resolution as per policy.